scion(host

Terms and conditions

Scionhost reserves the right to change this policy any time. Scionhost strives to provide the best possible service to all our customers, but we will not tolerate any unlawful activity or abuse on our servers. We respect freedom of speech and expression unless it is harmful to others. These brief guidelines are imposed to protect you, other Scionhost customers and us against such harm.

Payment policies, fees, refunds and terms of agreement

Full payment is required before any hosting service is rendered, which includes renewals. Prepayment is due each 30 days following the date the account was established. Billing will continue until you cancel your hosting account. You may cancel at anytime. As a policy, we do not offer credits or refunds for hosting time already expended.

This only applies to cancellation by the client. If cancellation is done by Scionhost due to restrictions violation, there will be no refund. Scionhost will only allow for the discount if cancellation is not the fault of the client, as determined by Scionhost. All monetary transactions are in United States dollars. Additional features can be added at any time. Monthly feature prices are not prorated. Scionhost reserves the right to change prices at any time.

Account cancellation

You may cancel at anytime.

Indemnification policy

You agree to use all Scionhost services and facilities at your own risk. Scionhost specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Scionhost be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold Scionhost harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Scionhost, its agent’s, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it’s agents, employees or assigns.

Customer agrees to defend, indemnify and hold harmless Scionhost against liabilities arising out of:

Scionhost shall be the sole judge of what violates this Policy.

Server abuse policy

If we determine that any site on our servers is using too much of the server’s resources and therefore abusing the server, we have the right to suspend that domain without any notice. It is then up to you to contact us and formulate a plan to get that domain activated again. We are quick to suspend any domain that abuses the server’s resources due to the shared nature of the server and the negative impact an abusing domain has on other domains on the same server.

No mass email marketing or free email businesses allowed

We do not allow mass email marketing sites on our servers. It doesn’t matter if it’s opt_in email marketing. We simply do not allow sites of that nature to be hosted on this shared environment. Sites such as "safe lists" and "free email" are also strictly prohibited. We reserve the right to shutdown such sites, that we consider harmful to the server’s performance.

Spam policy

Scionhost is committed to a zero-tolerance, anti-spamming policy. Under this policy, we prohibit spam, or any unsolicited commercial email, from being sent either: Over the Scionhost network, by customers or any other users of the Scionhost network (including customers’ customers); And/Or over any network if the message sent advertises or mentions a site hosted on the Scionhost server.

We react quickly and seriously to violations, and we further reserve the right to terminate the services, without prior notice, of any customer disregarding this policy. Sending unsolicited commercial email (a.k.a. "spam"), cross-posting messages to a large number of Usenet groups, posting obscene or threatening messages while using or referring to an Scionhost email address or web site URL is prohibited. The use of Scionhost servers as a mail drop for responses to activities described above is also prohibited.

If your domain is involved in spamming activities, and your account is subsequently terminated, then you do not have the right for a refund. This also includes if you have paid for additional services, such as installations of software or IP addresses.

No free trial accounts allowed

We expressly forbid our resellers from setting up free trial accounts. We also forbid the use of our resources to supply free hosting or free email services. These free trials and free accounts (subdomain or otherwise) open up the servers to severe abuse from hackers and spammers. If we find a reseller who is offering free trial accounts, or free hosting, we will suspend that account. We take this very seriously and there are no exceptions to this rule.

No Unlimited disk space or Unlimited data transfer allowed

Scionhost has the right to refuse service, or discontinue services to those clients who use their Scionhost reseller account and promote "Unlimited disk space and Unlimited data transfer" hosting accounts. We take this rule extremely seriously and have no hesitation to refuse or discontinue services to any client who is in breach of this policy.

Content Policy

All services provided by Scionhost may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, or material protected by trade secret and other statute without proper authorization. The subscriber agrees to indemnify and hold harmless Scionhost from any claims resulting from the use of the service which damages the subscriber or any other party.

Pornography is prohibited on all Scionhost servers. This includes sites that may infer sexual content, or links to adult content elsewhere. Scionhost will be the sole arbiter in determining violations of this provision.

Also prohibited are sites that promote any illegal activity or present content that may be damaging to Scionhost servers or any other server on the internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

Scionhost does not host sites of its competitors or web pages promoting sites of its competitors.

Any illegal activity, including adult content, links to adult content web sites, online gambling, spamming or hacking will result in your site being shut down.

Scionhost will be the sole arbiter as to what constitutes a violation of this provision.

SSH policy

Scionhost enforces a strict "No SSH" policy. Any domain that uses a script which can be used to elevate privileges or enable SSH services, will be instantly suspended.

CGI Scripts Policy

Each account comes with its own cgi-bin. You are free to use any CGI scripts you wish, as long as they are not on our banned script’s list. However we reserve the right to disable any CGI script that affects normal server operation or service to other Scionhost customers. You will be notified in 24 hours about offending cgi script.

Scionhost is not responsible for scripts that you use in your hosting. It is not our responsibility to ensure your scripts function. Please don’t expect our support techs to troubleshoot aspects of your scripts or third party scripts that you use on your sites hosted on our servers.

Traffic policy

Scionhost allows for very generous traffic, and most sites never exceed 500MB per month, unless they offer shareware, sound, video, image, multimedia archives or are mirror sites to any site whose primary purpose is file distribution. Scionhost customers are discouraged from storing any files that cause excessive traffic on Scionhost servers. Please contact our technical support team for more information. Again, 99% of the sites do not fall into this category and never reach our traffic limits.

We reserve the right to refuse service to anyone for any reason not prohibited by law. Also we reserve the right to terminate service to any customer for any reason not prohibited by law.

Any deliberate attempt to cause damage to Scionhost’s or any other Internet servers will result in immediate account deactivation without prior notice. No refund is given in this case.

Backups

Full backups are made nightly. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the client’s responsibility to maintain local copies of their web content and any other information.

The "Backup Manager" is included in each hosting plan and clients can use this tool to back up their files. If loss of data occurs due to an error of Scionhost, we will attempt to recover the data for no charge to the client.

Support policy

It is the client’s responsibility to have a good working knowledge of aspects of their site’s operation. Please do not expect the Scionhost support staff to teach you how to use aspects of the tools at your disposal.

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